We're Here to Help
Whether you're curious about delivery timelines, need guidance on caring for your knit fabrics, or want to track an order, the answers below cover our most common inquiries.
Shipping timelines depend on the fabric type and your location. Most orders are processed within a few business days after placement, with transit times varying by carrier and destination. We recommend reviewing the estimated delivery window shown during checkout, as this gives the most accurate picture for your specific order. Once your package ships, you will receive a confirmation with tracking details so you can monitor its progress. If your order arrives with any issues, such as damage during transit, please reach out to our support team promptly. We are here to help resolve any concerns and ensure your fabric arrives ready for your next project.
Our return policy is designed to give you confidence when ordering fabric samples or yardage. If you are not completely satisfied with your purchase, you may initiate a return within a specified window, provided the items remain unused and in their original condition. Certain categories, such as cut-to-order yardage, may have specific guidelines due to the nature of the product. We encourage you to review the full policy before placing an order so you understand what is eligible. For any questions about the process, our support team can walk you through the steps and help make the experience straightforward.
Caring for your fabric properly ensures it maintains its beauty and durability over time. Each textile has unique care requirements, which is why we provide detailed instructions with every order. In general, we recommend gentle washing in cool water with a mild detergent, avoiding harsh bleach or fabric softeners that can break down fibers. Air drying is often the safest option, though some fabrics may tolerate low-heat tumble drying. Always test a small inconspicuous area first if you are unsure. By following these basic guidelines, you can keep your fabric looking vibrant and fresh for years to come.
Managing your account is simple and gives you full control over your shopping experience. You can view your order history, track current shipments, and save your favorite fabrics for future projects. Your account also stores your shipping preferences and payment details securely, making checkout faster on return visits. If you ever need to update your information or review your preferences, the account dashboard provides easy access to all these options. Should you encounter any issues logging in or navigating your account, our support team is available to assist. We are committed to making your experience as seamless as possible.
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary based on your location and the shipping method selected at checkout. You'll receive a confirmation email with tracking details once your order ships.
Do you ship internationally?
We currently ship within the United States. For international inquiries, please reach out to our support team before placing an order.
How can I track my order?
Log into your account and visit your order history to view real-time tracking information. A tracking link is also included in your shipping confirmation email.
Returns & Exchanges
What is your return policy?
Uncut fabric and unopened notions may be returned within 30 days of delivery. Items must be in their original condition. Cut fabric, panels, and clearance items are final sale.
How do I start a return?
Contact our support team with your order number and the items you'd like to return. We'll provide a return authorization and instructions. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Fabric Care
How should I care for knit fabrics?
Most knit fabrics benefit from a gentle machine wash in cold water and a low-heat tumble dry or lay-flat dry. We recommend pre-washing your fabric before cutting and sewing, as some knits may shrink slightly. Always check the specific care notes included with your order.
Do French Terry and Velvet require special handling?
French Terry holds up well with standard cold-water washing. Velvet and Minky fabrics should be washed inside-out on a delicate cycle and air-dried or tumble-dried on low to preserve their texture.
Account & Orders
How do I create an account?
Click the Account link in the navigation bar and select the option to register. You'll need a valid email address. An account lets you track orders, save addresses, and view your purchase history.
I forgot my password. What now?
On the login page, click "Forgot password" and enter your email address. We'll send you a reset link. Check your spam folder if you don't see it within a few minutes.